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About Us Zappos.com Zappos.com

At Zappos.com, our purpose is simple: to live and deliver WOW. Twenty years ago, we began as a small online retailer that only sold shoes. Today, we still sell shoes — as well as clothing, handbags, accessories, and more. That "more" is providing the very best customer service, customer experience, and company culture.…

Who We Are About Us Zappos.com

In July 2009, Zappos CEO Tony Hsieh announced the company’s plan to join the Amazon family. With both businesses sharing a strong passion for customer service, it was a natural fit. Although Zappos maintains itself as a service company that happens to sell _____, we believe that kindness, inclusion, and compassion are important aspects of ...…

Succcessful eCommerce case: the history of Zappos

On the other hand, the customer focus was present at the business culture of Zappos from the beginning. At that time was brave considering an eCommerce not as a technology company – all did: Internet = technology - but as a services company, where the maximum value was not put it by software or code, but the quality of the relationship with the user and buyer.…

What Is Happening At Zappos?

May 11, 2015 · A couple of months later, the uber smart 27-year old Hsieh joined the company as its CEO and, well, the rest is history. Today, Zappos is a wholly owned subsidiary of ……

Zappos Culture: A Corporate Culture Success Story

By: Carmine Gallo. On a recent trip to Las Vegas, I was picked up by a shuttle to pay a visit to a fast-growing company that has built a reputation of exceptional customer service and a unique corporate culture.On the 15-minute drive to the company’s headquarters in Henderson, Nevada, driver Roz Searcy told me about the company’s history and how much fun she was having every day.…